Who is Arise Virtual Solutions?

Arise Virtual Solutions has been one of the leading providers of virtual business services since 1994. Their network of Independent Businesses work from home to provide world-class customer service, sales, and technical support to many of the largest Fortune 500 companies. 

Arise Virtual Solutions has been featured on Good Morning America, Fox News, CNN and the Today's Show. They have also been recognized by the White House for leading in virtual job creation in the U.S.

 

In addition to the above recognitions, since 2005, Arise has been a Better Business Bureau (BBB) accredited business with an A+ rating!

 

How is Savvy Virtual Communications, LLC able to provide work at home opportunities?

Savvy Virtual Communications, LLC is a Independent Business (IBO) and through our partnership with Arise Virtual Solutions we are able to provide you with legitimate work from home opportunties to service most of the well-known Fortune 500 Companies that we all know and love.

 

Who Can Apply?
We are looking for people who are positive and who have the desire, discipline and motivation to work from home.  No experience is required, you will receive on-going training and support to teach you everything you need to know.

• Must be a US citizen

• Must be at least 18 years of age

• Must not have a criminal record

• Must NOT reside in the following states: Massachusetts, Maryland, Connecticut, Oregon and New York

 

Why do I need a Voice Assessment?

The  purpose of the voice assessment is to measure vocal quality and your ability to interact with customers over the phone. It is usually about 10 minutes in length and you can do this from the comfort of your home. Arise asks that you use a landline phone to ensure a quality recording, free from any noise or interruptions. 

 

Why do I need a background check?

When servicing clients, customers provide confidential information including credit card numbers, addresses and phone numbers. Due to the nature of information collected, a background screening is necessary to secure a partnership.  Arise does not partner with anyone who was been convicted, plead guilty or pled no contest to any felony or certain misdemeanor charges, including but not limited to theft, fraud, identity theft or other similar violations.  A credit check is NOT a part of the screening. US Information Search is the approved provider of background checks for Arise, therefore, only results from this vendor can be used.

What is CSP 101?

CSP 101 is a certification program that covers the skills and knowledge necessary for an individual to become a Client Support Professional within the Arise Network.  It also enables you to perform customer interaction services from a remote location.  The course is comprised of easy to follow modules that give you the foundation of customer service techniques.  In addition, this course gives prospective Client Support Professionals the information necessary to meet Arise’s expectations and understand how to use certain systems.  The self-paced option must be completed in 7 days and the instructor-led option allows you to complete the course in one day!  It is a requirement that you pass this course prior to moving forward with Arise.

 

What is Client Certification and how long does it take to complete?
Certification classes give you the information you need to service customers for a specific client.You must be client qualified in order to service your client,The Client certification classes are lead by an Arise instructor and  held online in a virtual classroom. Classes are scheduled for a specific time each day, no absences are allowed. Training is not self-paced and can last from 2-6 weeks, up to 4 hours a day Monday-Friday with no weekend requirement.  Certain clients offer a morning, mid-day and evening class to accommodate as many people as possible.

There is a charge for all client certification training. Each agent is responsible for this fee, which is paid directly to Arise. Savvy Virtual Communications, LLC does not receive this fee.

 

 Arise, nor does Savvy Virtual Communications, LLC  compensate agents for the time spent in client certification courses as it is considered that the knowledge obtained while attending the certification course will contribute in making you successful. In some cases the client offers sign on bonuses that may cover the cost of your course. 

 

 

 Can I use the wireless network in my home to complete the admissions process?

 Wireless networks are NOT supported within the admissions process. In addition, as a Client Support Professional (CSP) you will not be allowed to use any wireless connections to provide service to you client applications.

How and When will I be paid once I am client certified?
The pay rate for various client opportunities ranges from $9-$16 per hour and beyond with added client incentives.  This is referred to as the “per hour guarantee” or the “alternate pay rate.” Some clients offer you a “per phone transaction” or “per call” rate of pay, which could substantially increase your earnings, depending on how many calls you take in an hour.  You will be compensated based on the greater of the “per call” rate or the “alternate pay rate.”  Ultimately, the more calls you take, the more money you make!  There are also some clients who offer performance based bonuses and certification bonuses to help you earn more money and keep you motivated!

 

The service revenue dates are:

• For service the 1st to the 15th of each month, deposited into your account on the last day of that month

• For service the 16th to the last day of each month, deposited into your account on the 15th of the following month.

• We offer various forms of payments.  You have the options to have direct deposit, Paypal or paper checks,

• Note: if either the 15th or last day of the month falls on a weekend or holiday, service revenue is deposited on the business day prior.   You will have the choice of direct deposit or a paper check.

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Arise charges each Agent & IBO an Admin Support Fee of $19.75 per pay period.  If you are not servicing a client or are in between seasons/clients, there is no fee charged by Arise.

 

Will I have employee benefits?

 As a Client Support Professional with Savvy Virtual Communications, LLC you are a contractor.  At this time we currently do not  provide our contractors with any medical/dental benefits. Also, you are responsible for paying your own taxes. You will receive a 1099 on or before January 30 of each calendar year from Savvy Virtual Communications, LLC.

 

What are the names of the clients?
Due to a non-disclosure agreement with Arise Virtual Solutions, Savvy Virtual Communications, LLC is unable to provide you with specific company information until you have started the admissions process.

 

Are there any contract/term requirements with Savvy Virtual Communications, LLC?

We request that all CSP's work with us for at least 120 days/4 months. The reason for this is that we devote a lot of time getting CSP's started and up and running and would like the opportunity to build a relationship, trust and also to help you learn the business as quickly as possible. After 120 days, if you want to start your own organization, we are here to help! If you choose to stay with SVC after the 120 days, you may do so.  

 

Savvy Virtual Communications requires a 30 day written notice prior to leaving our organization.  Savvy Virtual Communications reserves the right to release an agent for poor performance/poor metrics/no shows/missed work and other performance issues.

 

Are there any minimum hour requirements?

Most of the clients that we work with require a minimum of 15 hours a week., but you may work more than 15 hours if you choose. Hours and availability vary by client. 

 

Can you service more than 1 client at a time?

Yes you can service more than 1 client at a time as long as the hours do not overlap or conflict.

 

Am I considered an Employee of Savvy Virtual Communications, LLC?

No, you are an independent contractor. You will receive a 1099 for tax purposes at the end of January each year. You are also responsible for paying your own Federal, City and State Taxes.

 

Are my classes and training cost tax deductible?

We are not tax experts, but in most cases classes and training cost may be tax deductible. Please consult your tax accountant for tax advice.